Salesforce Agentforce

Type: low-code · Vendor: Salesforce · Language: Apex/Metadata · License: proprietary · Status: active · Status in practice: mature · First released: 2024-09-12

Links: homepage docs

Agentforce is Salesforce's platform for building and deploying autonomous agents that reason over CRM data using topics, instructions, and actions, driven by the Atlas reasoning engine.

Description. Agentforce is Salesforce's enterprise platform for building autonomous agents grounded in CRM data and business processes. Agents are assembled from topics, instructions, and actions, and are reusable through agent templates that produce multiple agents with the same topics and actions. The Atlas reasoning engine drives each agent through a cycle of reasoning, acting, and observing until the user's goal is met. Topics scope which actions are valid and which policies apply at any moment.

Agent loop shape. Each request is classified into a topic that defines which actions are valid and which policies apply. The Atlas reasoning engine then runs a cycle of reasoning, acting, and observing: it thinks through a step, invokes an action such as a Salesforce flow or API, checks the outcome, and loops until the user's goal is complete. Agent definitions are packaged as reusable templates so one template produces multiple consistent agents.

Primary use cases

autonomous CRM and service agents
reusing agent definitions across many agents via templates
topic-scoped action selection over Salesforce flows and APIs
grounding agents in business data and processes

flowchart TD fw["Salesforce Agentforce"] fw --> p1["ReAct<br/>(core)"] fw --> p2["Tool Use<br/>(core)"] fw --> p3["Naive RAG<br/>(first-class)"] fw --> p4["Agent Factory<br/>(supported)"]

Key concepts

Atlas Reasoning Engine → react (docs) — Agentforce's reasoning system that classifies each request into a topic and then loops through reasoning, acting, and observing until the user's goal is met.
Topics (Subagents) (docs) — Named scopes that categorize the job to be done and define which actions are valid and which instructions and policies apply while that scope is active; renamed subagents in April 2026.
Actions → tool-use (docs) — The tools an agent invokes to perform tasks, built from Apex, flows, named SOQL queries, or external APIs, with typed inputs and outputs.
Agentforce Data Library → naive-rag (docs) — A managed knowledge base that ingests, chunks, and indexes Salesforce knowledge articles, uploaded files, and web data so agents can retrieve and ground answers on trusted company data.
Agent Templates → agent-factory (docs) — Reusable agent definitions that package topics, instructions, and actions so an organization can stamp out multiple consistent agents from one definition.