ElevenLabs Conversational AI
Hosted real-time voice agent stack from ElevenLabs that wires an ASR model, a configurable LLM, a low-latency TTS voice and a proprietary turn-taking model into a single managed conversational loop.
Description
ElevenLabs Conversational AI (rebranded Eleven Agents) is a hosted platform for building voice agents that listen, understand and act in real time across voice and chat. The pipeline pairs a fine-tuned ASR, the developer's choice of language model and a low-latency ElevenLabs TTS voice with a proprietary turn-taking model, and is extended via System Tools (built-in actions such as agent transfer, end call, language detection), Client Tools (browser/mobile actions) and Server Tools (HTTP calls to the developer's backend).
Solution
Hosted streaming voice loop: incoming audio is transcribed by a fine-tuned ASR, the user's selected LLM produces a response, ElevenLabs TTS streams audio back, and a proprietary turn-taking model drives endpointing and barge-in. Tool calls fan out via System / Client / Server tools; agent transfer is a system tool that hands the live conversation to another configured agent.
Primary use cases
- customer support voice agents across telephony and web
- multilingual voice assistants spanning ASR and TTS languages
- multi-agent workflows with hand-off to specialised ElevenLabs agents
- integration of CRM, calendar and payment backends via server tools
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